Data Deletion Instructions

If you would like to request the deletion of your personal data collected through the EMF Medical Aid Society WhatsApp chatbot, please follow the steps below.

What Data We Hold

When you use the EMF WhatsApp chatbot, we may store the following data associated with your WhatsApp phone number:

• Your WhatsApp phone number and display name
• Conversation history with the chatbot
• Membership numbers you have entered
• Support tickets or queries you have submitted

How to Request Deletion

To request deletion of your data, contact us using any of the following methods:

Please include the following in your request:

1. Your full name
2. Your WhatsApp phone number (e.g. +263 77 707 0026)
3. Your EMF membership number (if known)
4. A clear statement that you are requesting deletion of your chatbot data

What Happens Next

• We will acknowledge your request within 5 business days.
• Your conversation history and associated chatbot data will be deleted within 30 days of your verified request.
• Your core membership data held by EMF as a registered medical aid society is governed separately and may be retained as required by law and regulatory obligations.
• We will notify you by email or WhatsApp once the deletion is complete.

Note

Deleting your chatbot data does not affect your EMF membership or any claims, premiums, or benefits associated with your policy. It only removes the data collected through your use of the WhatsApp chatbot service.